Salon Services Are Non-Refundable. It is important to us that all of our guests are satisfied with their service. We will address any concerns and would gladly make any required changes within 3 days of your service. In most circumstances, modifications are provided at no cost by the original service provider. We do not provide refunds for services.
We value every client, and we understand that occasionally circumstances may prevent you from keeping an appointment. We also want to provide you with the time and attention you deserve. We kindly ask that you give us at least 24 hours notice if you need to change or cancel your appointment time. Failure to cancel your appointment within 24 hours will result in a cancellation fee charged to your payment method on file. The cancellation fee varies by service and is stated at the time of booking.
In consideration to our clients and stylists, we respectfully ask our clients to notify us in advance for cancellations. No-shows/ failure to notify or cancel the appointment will result in a 50% charge of the booked service.
CHEMICAL SERVICE CANCELLATION POLICY
Due to the time and complexity that chemical services require, we kindly ask that if you must cancel your appointment for any chemical treatments, you do so 24 hours before the date and time your appointment is scheduled. Failure to cancel your appointment before the 24 hour period will result in a 50% charge of the service booked.