Have a question? Let us help you! Navigate the menu below to find answers on shipping, tracking, payment related questions and more!
Shipping & Orders
Below are some common questions about shipping, returns, and exchanges
U.S wide shipping available with UPS & USPS. Hawaii, Alaska and U.S Territory shipping available with USPS only.
RESTRICTED HAZARDOUS ITEMS
Certain items, such as aerosols and alcohol-based products (e.g., pressurized spray cans), are restricted from air shipment due to US Department of Transportation laws and must be transported via ground shipping, which may take longer. We are unable to transport restricted items to Alaska, Hawaii, or Puerto Rico.
We put a great emphasis on getting your order to you as quickly as possible, that’s why every order is processed and fulfilled 24 hours and shipped Monday-Friday, excluding major U.S holidays.
U.S Standard Shipping 3-5 business days (Orders Over $70) - FREE
U.S Standard Shipping 3-5 business days (Orders Under $70) - $6.75
U.S Express Shipping 1-3 business days - $10.75
Orders containing hazmat items, will ship ground (2-8 business days)
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations.
To expedite your package further you may choose the speed of your shipping at checkout. Expedited Shipping option is available for all U.S Orders.
An email confirmation will be sent to you immediately after placing your order, letting you know it’s getting ready to be shipped. If you are unable to find your email confirmation in your inbox, please be sure to check your spam folder as some email providers may misplace confirmations for first time orders.
You will receive a second email from us once your order has shipped. This email will contain your carrier tracking number and shipping details, including the date and time your package will be delivered. Please refer to this email and tracking number for delivery updates.Please allow up to 48 hours for tracking details to update.
You may change or cancel any unfulfilled orders within 24 hours. Please be aware that we work hard to have your package fulfilled and shipped out fast, therefore it is possible that your order may already be on it's way to you. To request a change, or to cancel an order, please send us an email to email@example.com. Be sure to include your order number and we'll be glad to help with your request!
We provide USPS Priority standard shipping to US PO boxes. We apologize that we are unable to provide expedited shipping to PO box addresses. Vrge will not be held liable for any damage, defect, or loss.
APO/FPO/DPO MILITARY ADDRESSES
All APO, FPO, and DPO shipments are transported via USPS Priority. Delivery to select destinations may take up to 21 days due to military handling time.
We do not ship to Parcel Forwarding Services. All orders going to a forwarding service will be canceled. Vrge will not be held liable for any damage, defect, or loss. We will not provide replacements or refunds for orders that have been reported lost, stolen or damaged and that we reasonably believe were delivered to a parcel forwarding service.
You have an option to protect your packdge with Route. Highly Recomended!
What is Route and Green Package Protection? Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
What if I did not protect my packge with Route?
We're sorry to hear you didn't get your order, even though tracking shows it was delivered. We will assist you in completing the claims process with the carrier. If your shipment is missing or your tracking information says it was delivered by the carrier but you haven't received it, you must contact us within 5 days to file a claim.
We will assist you with completing the claims procedure with the carrier. Please keep in mind that claims might take up to 30 days to process (depending on the shipping carrier used).
Vrge does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for lost or stolen packages.
Vrge is proud to partner with Route, the industry leader in package protection and tracking solutions. By choosing Route+ at checkout, you will secure your order from damage, loss*, or theft. If your order does not arrive or is damaged upon shipment, you can quickly make a claim with Route and obtain a replacement or be completely compensated. We are delighted to provide you with this service, and we strongly advise you to activate Route+ package protection at the time of purchase.
*Claims for packages marked "delivered" but not received, and where there is no proof of "porch piracy," must be submitted within 5 days after the "delivery date," but no later than 15 days to verify it was not misdelivered or easily found around the premises. Claims for shipments considered to be lost (with a status other than "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
When Should I File a Claim? Marked As Delivered (Stolen)
Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered Please note, some order issues may require a police report to be filed
Stuck In Transit (Lost)
For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
How Do I File a Claim with Route for my Lost, Damaged, or Stolen Order? If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at firstname.lastname@example.org and we will be happy to work with you to remedy the situation.
Products can be returned for a refund or exchange within 30 days from the date of purchase.
Any returns postmarked more than 30 days after the delivery date are ineligible for return and will be returned to the customer upon receipt.
We accept returns on item(s) in new condition, unopened and unused for a full refund (minus shipping costs). All item(s) being returned must be in the original packaging. Any item(s) marked as sale are not eligible for refunds, store credit or exchange.
We make every effort to process returns as soon as possible. Please allow 1-5 business days for our team to process and inspect your returned items after we've received them.
For Exchanges: Once your return is processed, we will replace your items and send you a new tracking number via email.
For Refunds: Refunds will be issued via your original payment method, and you will receive an email confirmation once the refund has been processed. Please keep in mind that depending on your financial institution, the funds may take up to 10 business days to clear back into your account.
The cost of shipping is non-refundable for packages that are returned, undeliverable, unclaimed, or refused. The original freight and return to the warehouse costs will not be reimbursed or refunded.
HOW TO RETURN WITHIN US
To acquire a return label, please contact us at email@example.com. All shipping charges are non-refundable. We are unable to offer a free returns service. Return items should be packaged in the manufacturer's product box and Vrge packaging. Print a return label and drop it off at your local post office.
We strive to handle your return as soon as possible, however it may take up to 21 days for your refund to be processed after you have returned your item(s). Vrge is not responsible for any return shipments that are lost or stolen while in transit.
Order cancellations are most commonly caused by one of the following factors:
- The item(s) sold out.
- We are unable to verify your billing information, and/or your billing address does not match the payment card on file. (Please remember that we do this to keep our customers safe!)
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
You will get an email confirming the cancellation of your order if it is cancelled for any of the reasons listed above. The entire order amount will be returned to the original method of payment.
Below are our booking policies for Beauty Services
We value every client, and we understand that occasionally circumstances may prevent you from keeping an appointment. We also want to provide you with the time and attention you deserve. We kindly ask that you give us at least 24 hours notice if you need to change or cancel your appointment time. Failure to cancel your appointment within 24 hours will result in a cancellation fee charged to your payment method on file. The cancellation fee varies by service and is stated at the time of booking.
Due to the time and complexity that chemical services require, we kindly ask that if you must cancel your appointment for any chemical treatments, you do so 24 hours before the date and time your appointment is scheduled. Failure to cancel your appointment before the 24 hour period will result in a 50% charge of the service booked.
In consideration to our clients and stylists, we respectfully ask our clients to notify us in advance for cancellations. No-shows/ failure to notify or cancel the appointment will result in a 50% charge of the booked service.
Salon Services Are Non-Refundable. It is important to us that all of our guests are satisfied with their service. We will address any concerns and would gladly make any required changes within 3 days of your service. In most circumstances, modifications are provided at no cost by the original service provider. We do not provide refunds for services.
Below are some common questions about payment options
All major credit and debit cards are accepted, including Visa, Maestro, MasterCard, Discover, and JCB.
You can also use PayPal or a 'pay later' service like Klarna or ShopPay.
Installment payment options are available via ShopPay.